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How often do I need to change my chinchilla's cage bedding?

In general you should change your chinchillas cage bedding weekly removing the soiled bedding and cleaning and disinfecting the tray and cage as needed to maintain a clean and healthy environment for your chinchilla. This time frame can change depending on your particular situation; smaller cages or multiple chinchillas in a cage may require more frequent changing. A clean cage helps to maintain an odour free environment that helps make chinchillas a desired house pet.

What type of bedding should I use for my chinchilla?

NEVER USE CEDAR SHAVINGS for Chinchillas, as the aromatic hydrocarbons and phenols are very strong and cause serious respiratory, skin, coat and liver problems.

Aspen is the best suitable bedding for your chinchilla.

Traditionally pine shavings has been used as bedding material for chinchillas and other small animals however recent studies have indicated that the aromatic hydrocarbons, phenols and oils that are not as strong as cedar have also been implicated as potential health risks primarily with regards to respiratory problems and changes in the liver.

Oxbow Hay Products states regarding chinchillas "Cedar and pine shavings are not recommended, because they contain resins that can be irritating to your pet's skin, eyes, and mucous membranes."

Sun Seed states in their online Chinchilla Care Guide "recent studies indicate that the phenols in pine that cause their aroma, also can lead to health problems in animals that have direct exposure over an extended period of time. Aspen bedding is a much better and safer choice.

With the recent growth of chinchillas being kept as pets long term health and life longevity have become of greater concern.

We at Flower Town Chinchillas have switched from pine to aspen for our chinchillas cage bedding. We carry a supply of Top Grade Quality Aspen at pricing competitive with that of pine to help promote a healthier choice for your chinchillas.

Can I change my chinchillas diet; I was told it would make them sick?

"We copied this chart from the Internet some time ago to use as our own reference guide and it answers the above question perfectly."

You can change your chinchillas pellet diet to another quality pellet diet but you should always change your animal's diet gradually. This will allow the digestive system to adjust to a different feed. Some animals are resistant to change, so time and patience are needed when switching diets.

Use these guidelines when switching to a new feed.

Remember to mix food well.

NEW FoodOLD FoodHow Long?
1  Scoop New Food +  4  Scoops Old Food +  5  Days of this Mix
2  Scoops New Food +  3  Scoops Old Food +  5  Days of this Mix
3  Scoops New Food +  2  Scoops Old Food +  5  Days of this Mix
4  Scoops New Food +  1  Scoop Old Food +  5  Days of this Mix

Currency & Taxes

All prices are quoted in Canadian Dollars and will be billed in Canadian Dollars.

Flower Town Chinchilla's is a registered Ontario company and we are required to charge taxes on all Canadian orders as per government regulations.

Canadian orders are subject to either the 6% GST or the 14% HST.

Orders shipped to New Brunswick, Nova Scotia and Newfoundland are subject to the 14% HST.

Flower Town Chinchilla's is required to charge Provincial Sales Tax (PST) to all sales in Ontario ONLY. All sales to other provinces or territories in Canada are exempt.

Orders are exempt from Canadian taxes. However you may be required to pay taxes, duty etc, implemented by your countries custom regulations. These fees would be collected by your courier at the time of delivery.


Flower Town Chinchilla's accepts all major credit cards such as Master Card, VISA, AMEX (American Express), Discover, as well as Debit Cards and Bank Transfers. We also accept PayPal payments, postal or bank money orders or certified cheques prior to shipping and of course cash for pickup orders.

Credit card information will be taken only after you have received an emailed invoice with a link to a secured site for accepting your credit card information. We use PayPal to process all credit card purchases; you DO NOT require an account with PayPal to use this service.

Pick Up Orders Wishing To Pay By Credit Card needs to be done from your emailed invoice prior to pick up.

PLEASE NOTE PICKUPS ARE BY APPOINTMENT ONLY; Orders need to be prepared from our nearby storage facility.

Shopping Cart

You can purchase any item by clicking on the buy now! button, which is located in the Select column for the item you are interested in while in the category section as well as at the bottom of the items detailed description page. This will take you to your shopping cart where you will see the product you selected, followed by a box with the number 1 in it and the price. If you wish to change the quantity of the item you are purchasing, change the number in the box to your desired quantity and click on the RECALCULATE button located lower down on the page. The price will change to reflect the quantity you are purchasing, if you enter 0 and hit RECALCULATE the item will be removed from your shopping cart. If you repeatedly click on the buy now! button, for the same item, it will be listed each time you do this as a separate single item repeated on the shopping cart.

To return to Flower Town Chinchilla's Web Store click on the CONTINUE SHOPPING button to return to store page you were last on. You can go to your shopping cart at any time by clicking on the Review Cart located in the top left corner under the banner on any store page.

Once you have finished selecting the merchandise you wish to purchase, review your order in the shopping cart. Beside the statement "Canadian orders are subject to either GST or HST. PST is applicable to Ontario residents only." is a box, please choose the province or territory you are from, if you are outside Canada, select No State or Province, then click on RECALCULATE. Your shopping cart will change to reflect any taxes owed for your order.

If you wish to pick up your order, have any special requests, or questions, you can enter them in the box under the before mentioned query. This is also where you should tell us if you wish to pay by money order, certified cheque or cash for pickups. Once you are satisfied that everything on your order is correct, click on the GO TO PAYMENTS button, this will take you to a page with a summary of your order. You are required to fill in the forms below.

Enter your billing information, including your telephone number and your email address. All fields in bold are required to be filled in. If your shipping address is the same as your billing you can leave the shipping fields blank. We guarantee that Flower Town Chinchilla will only use your personal information for the purpose of our business together and information will never be sold or given to any other party. The delivery address must contain a physical street name as we cannot deliver to rural route or Post Office Box addresses.

When you submit your order, this will generate an email to Flower Town Chinchilla's that will enable us to calculate your shipping cost. Canadian shipping rates vary based on distance from the seller to the buyer, also every order will vary in both size & weight depending on the combination of items ordered. We do not use programmed shipping calculators which usually have added buffers which increase shipping costs. The postal amount on your package will differ from the amount billed, this is due to taxes, insurance, signatures, fuel sur-charge etc. which are not reflected in the price stamped on your parcel.

At Flower Town Chinchilla's we strive to provide our customers with competitive shipping and packaging costs. At this time we find it best to respond to each customers unique order requests and to use shipping costs that reflect these orders. We will then email you back an Invoice within 24 hours Monday to Friday.

Although we carry inventory for all items listed as available in our web store, occasional stock outages may occur. You will be notified prior to invoicing of any shortage and will be provided with due date or alternatives. Only upon receiving your reply will we generate an invoice. We only invoice for orders that can be shipped immediately following payment. We will hold inventory for 3 business days after invoicing to insure stock availability.

Upon receiving payment, we will ship your order. All paid for shipments are mailed every Monday, Wednesday and Friday. If shipment is urgently required; we will make a special mail run to accommodate your needs.

If you are paying by money order or certified cheque, your order will not be shipped until your payment has been received. For cash payments of pickup orders, you will be given an invoice at the mutually arranged pickup time.

Shipping Information

Orders with Flower Town Chinchillas are available for shipping and for local pickup.

All orders are insured and shipped via Canada Post and will require a signature upon receipt. Shipments will be made within 24 hours Monday to Friday upon receipt of payment.

The delivery address must contain a physical street name and number as we cannot deliver to rural route or Post Office Box addresses.

The fully assembled cages Overall Dimension's beginning with ID #FTC exceed Canada Posts limitations. Due to this shipping would need to be done by Purolator or another courier who allows shipping packages of these dimensions. Unfortunately this increases the shipping cost significantly compared to using Canada Post. * (The larger cage on legs would need to have the legs removed for shipping which can easily be reinstalled with a wrench).

Orders Need To Be Prepared From Our Nearby Storage Facility Which We Visit Daily.

For local orders only special arrangements may be made for Flower Town Chinchillas to deliver with a shipping fee any orders that contain large pre-assembled cages or other large sized items that may not fit in your vehicle.

Money Transfers

What is an Interac Email Money Transfer?
Inerac email Mony Transfer A fast and convenient way to transfer funds to anyone with an email address and a bank account in Canada. Recipients of Interac Email Money Transfers are notified by email while participating banks transfer funds through established and secure banking channels.

Sending an Interac Email Money Transfer?
All you need is access to online banking at a participating financial institution and the recipient's email address.

Receiving an Interac Email Money Transferis as easy as sending one!
All you need is an email address - it's that simple!

For personalized instructions, please send payment request via our <contact page.

You will need to email us separately whatever password you have chosen for the transaction so we can accept payment.

To use this process there is a $1.50 service charge the customer is required to pay. To help offset this cost, Flower Town Chinchillas will allow our customers to deduct $1.50 from their total invoice cost so they are not out of pocket for any order exceeding $50. This $50 is the total invoice cost including taxes and shipping.. i.e. if your invoice was for $62.70, then all you would need to do is send a payment for $61.20 Note: this is only available for Canadian customers with online banking at one of the 5 listed Canadian banks.

Bank of Montreal CIBC RBC Scotia Bank Toronto Dominion Bank

If you have any questions we have not addressed, please email us and we will be happy to respond.
We accept PayPal

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